Knowledge Base
A Built-In Knowledge Base Your Team Will Actually Use
Searchable walkthroughs, interactive on-screen guides, screenshot-enhanced steps, and admin-managed content — so every team member knows exactly what to do, every time.
Searchable Walkthrough Library
A full-text searchable knowledge base of step-by-step walkthroughs. Find the guide you need by title, category, or keyword — no more digging through manuals.
- Full-text search
- Keyword and title matching
- Instant results
Interactive Step-by-Step Guides
Walkthroughs include interactive guides that highlight specific UI elements with a dimmed overlay, walking users through each step right on the screen.
- On-screen element highlighting
- Dimmed overlay focus
- Guided click-through flow
Screenshot-Enhanced Instructions
Every step can include a screenshot image above the instruction text, so users see exactly what to do before they do it.
- Visual screenshot per step
- Clear written instructions
- No guesswork
Category Filtering
Filter walkthroughs by category — Service, Rental, POS, Inventory, HR, CRM, and more. Users find relevant guides without scrolling through everything.
- Category-based filtering
- Service, Rental, POS, and more
- Quick scoping
Admin-Managed Content
Admins create, edit, and review walkthroughs. Track review status, last modified by, and modification history — so content stays accurate and trusted.
- Admin authoring and editing
- Review status tracking
- Full modification history
Proactive In-App Guidance
An integrated guide assistant proactively surfaces relevant walkthroughs when users visit key modules for the first time or show signs of being stuck.
- Context-aware suggestions
- First-visit guidance
- Stagnation detection