Service Orders
Repair Jobs, Organized Start to Finish
Timed steps, AI diagnostics, photo documentation, and automatic customer updates — every tool your technicians need to work faster and make fewer mistakes.
Timed Repair Steps with Auto-Projections
Every step is timed automatically. The system projects expected completion based on historical data for the same make and model — so customers get accurate ETAs without manual guessing.
- No more "I'll call you back" estimates
- Historical averages calculated automatically
- Real-time progress visible to customer portal
AI-Suggested Next Steps
Technicians describe symptoms and the AI suggests next repair steps, informed by prior service orders on the same equipment — cutting diagnosis time and reducing missed steps.
- Pulls from your own repair history
- Reduces guesswork for new technicians
- Saves 15-30 minutes per complex diagnosis
Photo Annotation
Snap photos and annotate directly on the image — circle damage, point to wear, label parts. Creates a visual record that protects your shop and keeps customers informed.
- Before/after documentation
- Point-and-click annotation on any photo
- Photos auto-shared to customer portal
Parts Tracking with Customer Approvals
Parts installed are tracked with cost, price, and approval status. Set a parts approval threshold as a percentage of unit replacement cost — customers approve via portal automatically when parts exceed it.
- Automatic approval routing to customer
- No phone tag for parts sign-off
- Full parts ledger per service order
Automatic Status Updates
When a step is completed or status changes, the customer portal updates in real time — no manual calls or emails needed.
- Customer sees progress without calling
- Reduces front-desk interruption
- Builds trust through transparency
Built-in Invoicing & Payments
Discounts, tax, deposits, and multiple payment methods — all calculated and tracked on the service order itself. No separate invoicing tool.
- Stripe, Square, PayPal, cash, or check
- Deposit collection at intake
- Partial payment tracking